Apex Golf – Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Apex Golf website, booking platform, and simulator facilities operated by Apex Golf (LWH Entertainment Ltd) (“we”, “us”, or “Apex Golf”).

By using our website, booking system, or facilities, you agree to these Terms.

⸻

2. Definitions

Services – Indoor golf simulator sessions, memberships, coaching, and related offerings.
Customer / You – Any individual or organisation using our Services.
Booking – A confirmed reservation for a simulator session or related service.

⸻

3. Website Use

All website content, including branding, text, and graphics, remains the property of Apex Golf or its licensors.

We aim to ensure all information is accurate but cannot guarantee it is free from errors.

We may include links to third-party websites which we do not control.

⸻

4. Eligibility

Our services are intended for users aged 16 or over.

Under 18s must be supervised by a responsible adult.

You must provide accurate booking details, including your full name.

⸻

5. Bookings & Payment

All sessions must be booked online via our booking platform.

Payment is required in full at the time of booking.

Bookings are only confirmed once payment has been received and a confirmation email issued.

⸻

6. Cancellations & Changes

Customer Cancellations
   •    48+ hours’ notice: eligible for reschedule or account credit
   •    Within 48 hours: non-refundable, reschedule at our discretion
   •    No-shows: full session value forfeited

Our Cancellations
We may cancel or reschedule bookings due to operational issues. In such cases, we will offer a reschedule or refund.

⸻

7. Membership Terms

Memberships are billed monthly and renew automatically unless cancelled.
   •    Membership benefits vary by plan (included hours or discounts)
   •    Included hours must be used within the billing period unless stated otherwise
   •    Memberships are non-transferable
   •    Membership payments are non-refundable once the billing period begins

Cancellation
Memberships may be cancelled with at least 7 days’ notice before the next billing date.

We reserve the right to suspend or cancel memberships for misuse, non-payment, or breach of these Terms.

⸻

8. Use of Facilities

Customer Responsibilities
   •    Follow all safety instructions and signage
   •    Use equipment responsibly
   •    Report any damage immediately
   •    Treat staff, customers, and facilities with respect

Prohibited Behaviour
   •    Use under the influence of drugs or excessive alcohol
   •    Damage or misuse of equipment
   •    Unsafe, abusive, or disruptive behaviour

We reserve the right to terminate sessions without refund if these rules are breached.

General Guidelines
   •    Please arrive on time (late arrival may reduce your session time)
   •    Maximum 6 players per bay unless agreed otherwise

⸻

9. Guests & Supervision

Members and booking holders are responsible for the behaviour of all guests.

Under 18s must be supervised at all times.

⸻

10. CCTV

CCTV operates within the facility for safety and security purposes.

⸻

11. Liability

Our Liability
We accept responsibility for loss or damage caused by our negligence as required by UK law.

We are not responsible for loss or damage to personal belongings unless caused by our negligence.

Your Liability
You are responsible for any damage caused through misuse or negligence.
Repair or replacement costs may be charged accordingly.

⸻

12. Health & Safety

You are responsible for ensuring you are physically able to participate.

All emergency procedures and staff instructions must be followed at all times.

⸻

13. Privacy & Data

We handle personal data in accordance with our Privacy Policy.

⸻

14. Intellectual Property

All Apex Golf branding, content, and materials remain our property and may not be reproduced without permission.

⸻

15. Promotions & Offers

Promotions and discounts:
   •    Are subject to availability and specific terms
   •    May be withdrawn or amended at any time

⸻

16. Force Majeure

We are not liable for delays or disruption caused by events outside our control, including power outages, extreme weather, or government restrictions.

⸻

17. Complaints

If you have a complaint, please contact us via our website or email.
We aim to respond within 14 working days.

⸻

18. Termination of Service

We reserve the right to suspend or terminate access to our services if you:
   •    Breach these Terms
   •    Engage in unsafe or illegal behaviour
   •    Fail to pay for services

⸻

19. Governing Law

These Terms are governed by the laws of England and Wales.

⸻

20. Changes to These Terms

We may update these Terms from time to time. Updated versions will be published on our website.

⸻

21. Contact Details

Apex Golf (LWH Entertainment Ltd)
Registered in England & Wales
Registered Office: The Barn, Golden Square, Henfield, BN5 9DP

Email: info@apexgolfgroup.com
Website: www.apexgolfgroup.com